Privacy policy

At Natrille ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online store, which is hosted on the Shopify platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

• Full name and contact information (email address, phone number, mailing address)

• Billing and payment information (processed securely via Shopify Payments and third-party processors)

• Account login credentials

• Order history and purchase preferences

• Communications you send to us (e.g., customer support inquiries)

1.2 Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location

• Browser type and device information

• Pages visited and time spent on the site

• Referring URLs and browsing behavior

• Cart and checkout activity

1.3 Information from Third Parties

We may receive information about you from third-party services such as social media platforms, analytics providers, and advertising partners, consistent with their privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment confirmation

• Create and manage your customer account

• Communicate with you about your orders, products, and promotions

• Improve our website, product offerings, and customer experience

• Send you marketing emails and personalized recommendations (where you have opted in)

• Comply with legal obligations and enforce our terms

• Prevent fraud and ensure the security of our platform

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Shopify Inc. — as our e-commerce platform provider, Shopify processes data on our behalf in accordance with their own Privacy Policy

• Payment processors — to securely process transactions (e.g., Shopify Payments, PayPal, Stripe)

• Shipping and logistics partners — to fulfill and deliver your orders

• Marketing and analytics providers — to help us understand site performance and reach our audience

• Legal authorities — when required by law, court order, or to protect our legal rights

4. Shopify Platform & Data Processing

Our store is powered by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services. Your data may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by firewalls. For more details, please review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies — required for the website to function (e.g., shopping cart, login sessions)

• Preference cookies — remember your settings and choices

• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

• Marketing cookies — used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our site.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, and reporting requirements. If you request deletion of your account, we will remove your personal information from our active systems, subject to any retention obligations required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you

• Right to correction — request correction of inaccurate or incomplete data

• Right to deletion — request that we delete your personal information

• Right to opt out of marketing — unsubscribe from emails at any time via the link in any email

• Right to data portability — receive your data in a structured, machine-readable format

• Right to lodge a complaint — contact your local data protection authority

To exercise any of these rights, please contact us at the details provided below.

8. Children’s Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information promptly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Shopify’s secure payment infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Natrille

Email: support@natrille.com

Website: www.natrille.com

Address: 1031 Ives Dairy Rd. Ste. 228 Miami FL 33179